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Explore Reputation Score by selecting a business type and its name or location.

Meet Reputation Score.

The only metric that goes beyond ratings & reviews, giving the most detailed view of what people say, hear… and feel about a business.

Meet Reputation Score.

The only metric that goes beyond ratings & reviews, giving the most detailed view of what people say, hear… and feel about a business.

Explore Reputation Score by selecting a business type and its name or location.

What is Reputation Score?

Reputation Score is unique because it combines everything online about a business to determine the true performance and customer perception about the brand/location. 

Think: a report card for a business that accounts for the entire customer journey across a variety of important online areas in visibility, engagement, and sentiment, such as: Star Rating, Social Engagement, Review Responses, Listings Accuracy and more.

How do businesses use Reputation Score?

Reputation Score helps businesses of any size, with any number of locations, stop reacting and start anticipating business needs and customer concerns.  

With Reputation, businesses get the tools to combine and manage customer experience feedback and brand reputation efforts in a single place to learn where they stand. Then, transform those insights into action and growth.  

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How does Reputation Score help consumers choose a business?

Because Reputation Score brings all information about a business to the surface, it helps reduce surprises and makes it easier for people to find, choose and trust that brand/location for a purchase or service.

Businesses with higher Reputation Scores tend to deliver more positive experiences as demonstrated through better reviews, engagement and sentiment.

How often are Reputation Scores updated?

Reputation Score can fluctuate from day-to-day based on current feedback and activity results. Companies working with Reputation can access their score details directly within the platform dashboard*.

*Please note, scores presented here may differ from the in-platform score.

How can I improve my Reputation Score?

A strong reputation depends on how dedicated your organization is to continuously collecting feedback and acting on the insights. 

The Reputation platform helps your business understand where you stand today, how you got there and what next steps will make the most positive impact. 

The foundation starts with these four steps.

To learn how the Reputation platform can take your business to the next level, get in touch with our team for a consultation.

2020 Automotive Reputation Report Update

We analyzed 18,000 automotive brands and dealerships in the United States, and 15,000 more across Canada and Europe, during a year marked by seismic change.

READ THE REPORT

2020 Property Management Reputation Report

We Studied 3 million+ Reviews and 70,000+ Properties. Property managers are responding to disruptions on a scale not seen in generations.

READ THE REPORT

2021 Healthcare Reputation Report

We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how providers manage reputations in a world changed by a global pandemic.

READ THE REPORT

Let’s talk about the power behind Reputation Score and potential for your business. Request a demo below: