Reputation Score aggregates your entire reputation across millions of data points into a single metric, allowing you to fully understand overall brand health and future growth potential.
The patented algorithms behind Reputation Score are based on over a decade of deep machine learning and provide businesses of all sizes with a reliable index of brand performance.
Key areas of Reputation Score include Visibility, Engagement and Sentiment to deliver the most-accurate view of what people feel, say and think about a business. Factors of these categories include: Star Rating, Search Impressions, Social Engagement, Listing Accuracy, Review Volume, Review Spread, Review Recency, Review Length and Review Responses.
Scores can fluctuate from day-to-day based on current feedback results and business activities. Reputation Clients can access their score details directly within the platform dashboard and scores presented here may differ from the in-platform score.