One Score To Rule Them All
Reputation Score takes into account all factors affecting your reputation — star ratings, online reviews, business listings, search results, social media engagement and more — to calculate a 360-degree view of your brand’s performance and customer perception.
A strong star rating demonstrates a commitment to customer service and attracts new customers.
The total quantity of reviews—both positive and negative—impact your business.
The total number of sites on which reviews are being posted is a critical part of boosting your Reputation score.
Recently published reviews show that your business is actively requesting customer feedback and that your customers are actively engaged. Newer reviews help drive up search rankings for locations.
Longer reviews typically mean that your customers are invested in your business and are willing to spend time giving feedback.
The higher your business or location appears in search results—on Google or other platforms—the easier it is for consumers to find you.
Engaging on social media helps drive awareness about your business and also provides another valuable outlet to close the loop with customers.
Having accurate online information—the correct address, phone number and hours of operation—helps potential customers easily find you.